Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

Further written information is available regarding the complaints procedure from reception or click on the link below.

Complaints Leaflet

To pursue a complaint please contact Morven Banks, Practice Manager who will deal with your concerns appropriately. Email: 


Should you wish to make a complaint in relation to the GP Access Hub clinics, run by Innovations in Primary Care, and hosted at Henfield Medical Centre, you will find information about this by clicking HERE.


We would also be grateful for any feedback you have about Henfield Medical Centre or our Staff, to do this you can email or visit iwantgreatcare and write a review.

Healthwatch West Sussex Independent Health Complaints Advocacy Service (IHCAS)

Independent Health Complaints Advocacy Service (IHCAS)
Healthwatch West Sussex
PO Box 1360
West Sussex
RH10 0QS

Tel: 0300 012 0122

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