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Online Services

contact your doctors online and get a response by the end of the next working day

Transcript
Escape the wait. Consult with your GP online. No more waiting to be called. Or waiting for a bus. Or getting stuck in traffic on your way to an appointment. You can now consult with your GP from home or work by visiting your practice website 
Fill out a simple online form about your problem and you'll get a response by the end of the next working day.
There's also a wealth of self-help information about all sorts of conditions so you might be able to resolve an issue without a trip to your surgery. You could also ask for an extension on a fit note or get a prescription sent straight to your local pharmacist.
Take control of your treatment. You can expect better health outcomes through a quicker diagnosis because you may not need to come in for an appointment. And the online form is simple… it asks you the same questions your GP would ask you in a normal face-to-face appointment. But this way you get more time to think about your answers and maybe tell your GP about things you may not want to say in person. So there's…no need to shift your day around. It's a more convenient way to consult with your GP that fits into your lifestyle because…you can do it anytime, On your home computer, smartphone or tablet and get a response from your doctor by the end of the next working day. Millions of patients across the UK now have access to online consultations so next time you need an appointment with your GP, just visit your practice website at a time that suits you.


SystmOnline login

Registering for Online Services

Did you know that you can now request your repeat medication, book appointments, answer questionnaires, change your contact details and view your Summary Care Record and Coded Medical Records online? 

To register for the use of online services please read the leaflet and download the registration form below.

Please read and complete the form, ensuring you sign it and either post them to us or email them to cwsccg.henfield-henfield@nhs.net.

If you are unable to print these form please call us on 01273 492255 and a member of staff will post the forms to you. 

Currently, due to COVID-19, we are not asking our patients for proof of address or ID. However, a member of staff may call you to verify the details you have written on the form.

Online Access Registration Form

Guide to logging into your account for the first time


If you are already set up for Online Services please log on below

Log on


Try the new NHS App

From Monday, 17 May, the NHS app will be available to use as a vaccine passport.

The NHS app that already enables people to book appointments, repeat prescriptions and see their full medical records, from next week will also provide evidence of your vaccination status.

Your status will only show when you have had both doses.
The NHS app is separate to the NHS Covid-19 app, which is used for contact tracing.

If people are planning to travel, they are encouraged to register to use the app at least two weeks before travelling.

A paper version will also be available - by calling 119 - not through your GP practice. Please don’t call your GP.

The paper letter should be requested at least five days after a second vaccine, and can take up to five days to arrive so make sure to leave plenty of time if you need it to travel.

Read more: demonstrating your COVID-19 vaccination status when travelling abroad - GOV.UK (www.gov.uk)

You can download the app for FREE on the Apple App Store or Google Play.

If you're a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.

If you already use our Online Access service you can continue to use it. You can use the NHS App as well.

For more information go to Click on this link which will direct you to the NHS website with more information.

See the video below to see all of the best uses of the new NHS App and how you can benefit from it.

Transcript

*No Dialogue*

NHS App


Booking an Appointment

In line with Government guidelines, we try to offer patients a choice of appointments so that they can either:

  • Book in advance
  • Ring in and be triaged for urgent same-day appointments (not usually with your doctor)
  • Visit eConsult online (our Home Page) to inform us of the problem and we will contact you by the end of the next working day

Under normal circumstances, however, and depending on the availability of your doctor, you can pre-book as far ahead as 14 days for your Doctor or up to one month for our nurses.

For same-day appointments, you will receive a call back from one of our Triage Team and they will assess your symptoms and arrange a time for an appointment if necessary.

You can book an appointment by telephone, Online Services or eConsult. If you register to use our online services you can book Phlebotomy and Asthma/COPD clinics, view existing appointments and cancel an appointment.

You can book an appointment by telephone or by logging in to your Online Services Account; to go to the log-in page please click the image below.

Doctor

Please note you will need to register for online booking, see details and forms above. 


Ordering Repeat Prescription 

You can order your medication online via clicking on the Picture below and get all of your required medication sent straight to the pharmacy of your choice.

For Lloyds patients please allow 7 working days if you want to collect your medication directly from Lloyds Pharmacy. (As advised by Lloyds).

For dispensing patients please allow 7 working days from ordering to collection of medication from the dispensary.

Henfield Medical Centre receives over 80 prescription requests per day so you must allow enough time for your request. Repeat medication will not be issued on demand.

Please click HERE to view our Prescription Policy.

Pill Bottle

Please note you will need to register to request medication, see details and forms above. 


Records Access

If you wish you can now request to look at entries in your medical records online. Being able to see your coded record online might help you manage your medical conditions. It also means that you can even access it from anywhere in the world should you require medical treatment on holiday.

Before online access to records is given the online records access must be authorised by a GP, or by another designated member of the practice team who must do so by identification verification.

A GP will review the record before access is given and the Practice allows 21 days from request to access for this process. The GP may wish to discuss the content with the patient before authorising access.

Records access will NOT be enabled for any individual registered with the practice for less than three months, except by approval of a GP.

Please read and complete the registration form below.

Online Access Registration Form


Summary Care Records

There is a Central NHS Computer System called the Summary Care Record (SCR). The Summary Care Record is meant to help emergency doctors and nurses help you when you contact them when the surgery is closed. 

As the central NHS computer system develops, (known as the ‘Summary Care Record’ – SCR), other staff who work in the NHS will be able to access it along with information from hospitals, out of hours services, and specialists letters that may be added as well. 

Your information will be extracted from practices such as ours and held on central NHS databases.   

As with all new systems, there are pros and cons to think about. For example, if you are being seen by an emergency doctor they will have access to your medical records which may help avoid mistakes or problems.

You should be asked to give your consent each time a member of NHS Staff wishes to access your record unless you are medically unable to do so. 

On the other hand, you may have strong views about sharing your personal information and wish to keep your information at the level of this practice.

Connecting for Health (CFH), the government agency responsible for the Summary Care Record have agreed with doctors’ leaders that new patients registering with this practice should be able to decide whether or not their information is uploaded to the Central NHS Computer System. 

For existing patients, it is different in that it is assumed that you want your record uploaded to the Central NHS Computer System unless you actively opt-out. 

 

To view your summary care record please click on the Picture below, Please contact Henfield Medical Centre if you wish to discuss this with a member of our team.

Clipboard

Please note you will need to register for Online Services, see details and forms above. 


 Updating your details

If you change your name, address, email address or contactable telephone number, please let us know by writing to us or logging into your online services account by clicking on the picture below and updating your details there.

We will automatically receive a notification to inform us of any changes you have made to your details.

Currently, due to COVID-19, we are not asking our patients for proof of address or ID. 

If you move outside the practice area you may need to find a doctor in your new area, when you register there we will be automatically notified.

House

Please note you will need to register for Online Service, see details and forms above. 


Questionnaires

To complete our questionnaires or survey please logon to Online services and you will be able to complete any of our surveys that are currently running.


Repeat PrescriptionsManage your Repeat Prescriptions
Patient SurveyTake our patient survey
Cancel AppointmentsCancel any existing appointments
AppointmentsManage and book appointments
Change Contact DetailsChange your Contact Details
Your Clinical RecordUpdate your Clinical Record
Summary Care RecordAccess your Summary Care Record

Have Your Say

Welcome to our Practice Website

We aim to provide all of our patients with a comprehensive services covering one-off problems to longer term illnesses. Feel free to explore the site and find out how you and your family can benefit from our personal and professional approach to healthcare provision.

Our Mission Statement

Henfield Medical Centre is dedicated to putting people first: both patients and staff alike.
We continually strive to meet the highest standards of care and service whilst offering the best of expert generalist personal care in the most effective manner.


eConsult - A quick and easy way of getting in contact with us and making your health care easier for you.

contact your doctors online and get a response by the end of the next working day

Transcript
Escape the wait. Consult with your GP online. No more waiting to be called. Or waiting for a bus. Or getting stuck in traffic on your way to an appointment. You can now consult with your GP from home or work by visiting your practice website
Fill out a simple online form about your problem and you'll get a response by the end of the next working day.
There's also a wealth of self-help information about all sorts of conditions so you might be able to resolve an issue without a trip to your surgery. You could also ask for an extension on a fit note or get a prescription sent straight to your local pharmacist.
Take control of your treatment. You can expect better health outcomes through a quicker diagnosis because you may not need to come in for an appointment. And the online form is simple… it asks you the same questions your GP would ask you in a normal face-to-face appointment. But this way you get more time to think about your answers and maybe tell your GP about things you may not want to say in person. So there's…no need to shift your day around. It's a more convenient way to consult with your GP that fits into your lifestyle because…you can do it anytime, On your home computer, smartphone or tablet and get a response from your doctor by the end of the next working day. Millions of patients across the UK now have access to online consultations so next time you need an appointment with your GP, just visit your practice website at a time that suits you.


Henfield Medical Centre

Henfield Medical Practice has 6 GP Partners, 1 Salaried GP and 1 Practice Manager 

We are a training and dispensing practice operating from two sites, the main surgery at Henfield and a branch surgery at Partridge Green. The practice area is mainly rural and has a growing population due to local development. We offer a range of primary care services.

We operate from well equipped, purpose built premises. Woodlawn Surgery is our branch surgery located in Partridge Green, approximately 3 miles north of Henfield. However the branch surgery is currently closed due to Covid-19.

We employ a team of nurses, including an Advanced Nurse Practitioner and a Nurse Practitioner as well as Health Care Assistants offering phlebotomy and health clinics.

We also work closely with the Community Nurses, Health Visitors and Midwives.

The Clinical staff are supported by a team of ancillary staff.

The practice uses SystmOne Clinical Software and is an electronic paper-light surgery. 

The Practice consistently achieves high on the Quality and Outcomes Framework, and is committed to running Enhanced Services offered by Coastal West Sussex CCG and the full range of Locally Commissioned Services.

We have an active patient participation group who have helped build a good relationship between the surgery and patients. The PPG produce a six monthly newsletter and help patient education by arranging regular consultant talks. The PPG also help to raise funds for a local trust set up to assist with the purchase of equipment for the surgery.


ATTENTION

Henfield Medical Centre will be closed on

Wednesday 10th November

From 12.30pm until Thursday 11th November at 08:00

Please collect any medicines from the dispensary by 11:45am

Patients with appointments with physiotherapy, podiatry or the midwife will have access via the physiotherapy entrance

Should you need URGENT medical attention during this time please call Henfield Medical Centre and you will be re-directed

We apologise for any inconvenience this may cause. This is part of the Coastal West Sussex Commissioning Groups training programme for primary care


LATEST NEWS ON COVID-19 

For the latest news on COVID-19 please see our COVID-19 page.

Visiting your GP Surgery 


Are you living with a long term health condition?

The Living Well Programme is a free self-management course developed for people living with any long-term health condition, such as heart disease, diabetes, asthma, arthritis, multiple sclerosis, depression, back pain, chronic fatigue syndrome etc.

You do not need a referral to access this service, simply email us on sc-tr.livingwell@nhs.net or give us a call for more information or to book a place. Alternatively, you can complete this referral and self-referral form. In most cases we would recommend that you have been living with your condition for at least 6 months before attending the Living Well Programme.

Online Course Dates
Monday 4 October 2021 to Monday 8 November 2021, 2pm-4pm

Friday 8 October 2021 to Friday 12 November 2021, 10am-12pm

Thursday 14 October 2021 to Thursday 18 November 2021, 2pm-4pm

Tuesday 2 November 2021 to Tuesday 1 December 2021, 10am-12pm

Monday 15 November 2021 to Monday 20 December 2021, 2pm-4pm

Booking is essential. Contact the team on sc-tr.livingwell@nhs.net to reserve your space.


PLEASE help reduce drug waste and save valuable NHS resources.

One patients medication

Dispensed drugs in respect of one patient, returned to the dispensary for disposal.
Sadly, not unusual. All returned drugs have to be destroyed and cannot be re-dispensed.
Please only order drugs as required. 


The Practice will not tolerate any form of discrimination or harassment of its staff by any visitor.

Any visitor, who expresses any form of discrimination against, or harassment of, any member of the Practice staff, will be required to leave the Practice’s premises forthwith.

If the visitor is a patient, s/he may be removed from the Practice’s list if any such behaviour occurs on more than one occasion.


Better Health - Every Mind Matters

Below is a link to Public Health England's Facebook where they have posted a short video explaining how 'Every Mind Matters', especially aimed at young people (13-18) and parent or carers of children and young people (5-18).

Please click HERE to view the video.


Horsham Wellbeing Alcohol service

This is a free virtual support service for anyone living or working in West Sussex that have been identified by a health professional to be drinking at an increased high level or the individual believes their drinking is at a problematic level. 

Please click HERE for further information.


Try the new NHS App

You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.

If you already use our Online Access service you can continue to use it. You can use the NHS App as well.

For more information go to our Online Services page and Click on this Link which will direct you to the NHS website with more information.


Organ Donation Law 2020


On-Line Services

As well as being able to see when we are open at the click of a mouse we’ve made it easier for you to do a number of things. Check out how to order a repeat prescription or  book an appointment or cancel your appointment  online. If you are not already registered to use our on-line services please click here to register.

Joining The Practice

Registering is easy with online forms also available and appointment slots to suit most patients’ timetables. You’ll enjoy a confidential service in comfortable surroundings from a helpful and dedicated team.

Change of address

If your contact details change then please click  here to update your Address and Contact Details. 

Survey Report

(Site updated 06/10/2021)

Contact Details

Henfield Medical Centre

Contact Telephone

01273 492255
01273 497421
111

Partridge Green Surgery

Contact Telephone

01403 711577
N/A
111
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