eConsult - currently suspended due to Government and NHS England latest instructions

Transcript
Escape the wait. Consult with your GP online. No more waiting to be called. Or waiting for a bus. Or getting stuck in traffic on your way to an appointment. You can now consult with your GP from home or work by visiting your practice website 
Fill out a simple online form about your problem and you'll get a response by the end of the next working day.
There's also a wealth of self-help information about all sorts of conditions so you might be able to resolve an issue without a trip to your surgery. You could also ask for an extension on a fit note or get a prescription sent straight to your local pharmacist.
Take control of your treatment. You can expect better health outcomes through a quicker diagnosis because you may not need to come in for an appointment. And the online form is simple… it asks you the same questions your GP would ask you in a normal face-to-face appointment. But this way you get more time to think about your answers and maybe tell your GP about things you may not want to say in person. So there's…no need to shift your day around. It's a more convenient way to consult with your GP that fits into your lifestyle because…you can do it anytime, On your home computer, smartphone or tablet and get a response from your doctor by the end of the next working day. Millions of patients across the UK now have access to online consultations so next time you need an appointment with your GP, just visit your practice website at a time that suits you.

Registering for Online Services

Did you know that you can now request your repeat medication, book appointments, answer questionnaires, change your contact details and view your Summary Care Record and Coded Medical Records online? 

To register for the use of online services please read the leaflet and download the registration form below.

Please read and complete the form, ensuring you sign it and either post them to us or email them to cwsccg.henfield-henfield@nhs.net.

If you are unable to print these form please call us on 01273 492255 and a member of staff will post the forms to you. 

If you are requesting access to your CODED MEDICAL RECORD:

• The process can take up to 21 days
• Record access will NOT be enabled for any individual registered with the practice for less than 3 months
• You will need to provide at least 1 form of identification which shows your current address with your application

Online Access Registration Form

Guide to logging into your account for the first time

If you are already set up for Online Services please log on below

Log on

Try the new NHS App

From Monday, 17 May, the NHS app will be available to use as a vaccine passport.

The NHS app that already enables people to book appointments, repeat prescriptions and see their full medical records, from next week will also provide evidence of your vaccination status.

Your status will only show when you have had both doses.
The NHS app is separate to the NHS Covid-19 app, which is used for contact tracing.

If people are planning to travel, they are encouraged to register to use the app at least two weeks before travelling.

A paper version will also be available - by calling 119 - not through your GP practice. Please don’t call your GP.

The paper letter should be requested at least five days after a second vaccine, and can take up to five days to arrive so make sure to leave plenty of time if you need it to travel.

Read more: demonstrating your COVID-19 vaccination status when travelling abroad - GOV.UK (www.gov.uk)

You can download the app for FREE on the Apple App Store or Google Play.

If you're a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.

If you already use our Online Access service you can continue to use it. You can use the NHS App as well.

For more information go to Click on this link which will direct you to the NHS website with more information.

See the video below to see all of the best uses of the new NHS App and how you can benefit from it.

Transcript

*No Dialogue*

Booking an Appointment

In line with Government guidelines, we try to offer patients a choice of appointments so that they can either:

• Book in advance
• Ring in and be triaged for urgent same-day appointments (not usually with your doctor)
• Visit eConsult online (our Home Page) to inform us of the problem and we will contact you by the end of the next working day

Under normal circumstances, however, and depending on the availability of your doctor, you can pre-book as far ahead as 14 days for your Doctor or up to one month for our nurses.

For same-day appointments, you will receive a call back from one of our Triage Team and they will assess your symptoms and arrange a time for an appointment if necessary.

You can book an appointment by telephone, Online Services or eConsult. If you register to use our online services you can book Phlebotomy and Asthma/COPD clinics, view existing appointments and cancel an appointment.

You can book an appointment by telephone or by logging in to your Online Services Account; to go to the log-in page please click the image below.

Please note you will need to register for online booking, see details and forms above. 

Ordering Repeat Prescription 

You can order your medication online via clicking on the Picture below and get all of your required medication sent straight to the pharmacy of your choice.

For Lloyds patients please allow 7 working days if you want to collect your medication directly from Lloyds Pharmacy. (As advised by Lloyds).

For dispensing patients please allow 7 working days from ordering to collection of medication from the dispensary.

Henfield Medical Centre receives over 80 prescription requests per day so you must allow enough time for your request. Repeat medication will not be issued on demand.

Please click HERE to view our Prescription Policy.

Please note you will need to register to request medication, see details and forms above. 

Records Access

If you wish you can now request to look at entries in your medical records online. Being able to see your coded record online might help you manage your medical conditions. It also means that you can even access it from anywhere in the world should you require medical treatment on holiday.

Before online access to records is given the online records access must be authorised by a GP, or by another designated member of the practice team who must do so by identification verification.

A GP will review the record before access is given and the Practice allows 21 days from request to access for this process. The GP may wish to discuss the content with the patient before authorising access.

Records access will NOT be enabled for any individual registered with the practice for less than three months, except by approval of a GP.

Please read and complete the registration form below.

Online Access Registration Form

Summary Care Records

There is a Central NHS Computer System called the Summary Care Record (SCR). The Summary Care Record is meant to help emergency doctors and nurses help you when you contact them when the surgery is closed. 

As the central NHS computer system develops, (known as the ‘Summary Care Record’ – SCR), other staff who work in the NHS will be able to access it along with information from hospitals, out of hours services, and specialists letters that may be added as well. 

Your information will be extracted from practices such as ours and held on central NHS databases.   

As with all new systems, there are pros and cons to think about. For example, if you are being seen by an emergency doctor they will have access to your medical records which may help avoid mistakes or problems.

You should be asked to give your consent each time a member of NHS Staff wishes to access your record unless you are medically unable to do so. 

On the other hand, you may have strong views about sharing your personal information and wish to keep your information at the level of this practice.

Connecting for Health (CFH), the government agency responsible for the Summary Care Record have agreed with doctors’ leaders that new patients registering with this practice should be able to decide whether or not their information is uploaded to the Central NHS Computer System. 

For existing patients, it is different in that it is assumed that you want your record uploaded to the Central NHS Computer System unless you actively opt-out. 

To view your summary care record please click on the Picture below, Please contact Henfield Medical Centre if you wish to discuss this with a member of our team.

Please note you will need to register for Online Services, see details and forms above. 

 Updating your details

If you change your name, address, email address or contactable telephone number, please let us know by writing to us or logging into your online services account by clicking on the picture below and updating your details there.

We will automatically receive a notification to inform us of any changes you have made to your details.

If you move outside the practice area you may need to find a doctor in your new area, when you register there we will be automatically notified.

Please note you will need to register for Online Service, see details and forms above. 

Questionnaires

To complete our questionnaires or survey please logon to Online services and you will be able to complete any of our surveys that are currently running.