Practice Publication Scheme




		The Practice Mission Statement: Henfield Medical Centre is dedicated to putting people first; both patients and staff alike. We strive to offer a high standard of multi-faceted and local health provision, serving the needs of our community in a safe and pleasant environment. Priorities: Maintain patient access to existing services Embrace current changes within Primary Care Expand Services Expand Premises Expand Clinical Team Expand and Develop IT Maintain commitment to training and expand training capacity.





		Regular Meetings: In the Practice • Partners Business Meetings – weekly • Educational – Protected Learning time afternoons six times a year. • Lunchtime Educational talks six weekly • GP and Nurse Meetings – six weekly • Gold standard Framework – six weekly Outside the Practice • Practice Based Commissioning – monthly • Prescribing – six weekly • KSS Deanery and post graduate





		General policies and procedures in use within the practice. These include (but are not restricted to) data protection, prescribing and prescription, zero tolerance and health and safety. We have policies available on the following: • complaints • confidentiality • data protection • health and safety • information sharing with other agencies • removal of patients from the practice list • zero tolerance to violence • general • prescribing and prescription • Security • Personnel policies including Practice Rules for Staff • Equality and Diversity Each of the above are available in hardcopy and some are available on our website. If you would like a copy, please contact: Practice Manager Henfield Medical Practice Deer Park Henfield BN5 9JQ Telephone: 01273 492255




		Policies, procedures and contacts for complaints If you wish to make a complaint about any aspect of our service, you should first contact: Mrs Katie Hill Practice Manager Henfield Medical Practice Deer Park Henfield West Sussex BN5 9JQ Telephone: 01273 492255 The complaints policy for our practice can be obtained from our website or in hardcopy from: Practice Manager Henfield Medical Practice Deer Park Henfield BN5 9JQ Telephone: 01273 492255 E-mail will be free of charge unless it says otherwise. The charges will be reviewed regularly.