You can view your health records or request a copy.
You can expect to pay the following:

• £10 for a copy of fully computerised records.
• No more than £50 for a copy of records held manually.
• £10 to view records. It costs nothing to view records if they
  are held in manual form and have been added to in the 40
  days prior to your request.

Requests to view health records should be directed to the Practice Manager.

• We keep information about you to give you the best
  possible care.
  
• We keep your information on paper and on computer.
  
• We keep your information secure and you can ask to
  see a copy.

By Law:

• Everyone working with the NHS and social services must keep
  your information confidential.
• Everyone must keep your information secure and share it only when necessary.

We may use information about you to:

• Make sure your care is of a high standard.
• Plan services.
• Check how well we are performing.
• Help train staff and support research.
  
• Fund your care.
  
  

If you have a complaint about the service that you have received from
the doctors or staff working at this practice you are entitled to ask for
an explanation. We operate an informal in-house complaints procedure.
Your complaint should be addressed to our Practice Manager. We will
ensure that any complaint is taken seriously. It will be confidentially
investigated. A reply and/or the chance to talk about it will be arranged
to resolve matters within three days of the initial contact. We are
constantly striving to improve our services and will welcome any
comments that you have which will help us do that.

Please see our Complaints Patient Information Leaflet for further information.

We have an active Patient Participation Group attached to the
Practice. The main aim of the Friends is to act as a link between
the Practice, patients and the community, and to advance the
education of health care by the provision of talks / lectures and other educational activities.

The Friends also aim to raise funds and accept donations for
the purchase and maintenance of medical and other equipment,
machinery and facilities for the benefit of the communities served
by the Practice.

The Between Friends newsletter is published twice yearly with
up-to-date news and helps to explain changes and developments
in health issues and their impact on the Practice and its patients.

For news of coming events and more information please look at the Friends Notice Board in the Henfield waiting room or go to the Friends
website www.friendsofhenfieldmedical.org.uk.

The Medical Centre Link Scheme provides transport to hospital,
dental and medical centre appointments for people in Henfield,
Partridge Green and the surrounding villages who do not have other
transport available to them. It is available to all local patients, whether
within or outside NHS treatment. The organisers appreciate 48 hours
notice if at all possible. A donation towards petrol is requested.

Please see the Transport Link item on the Friends website for further
information www.friendsofhenfieldmedical.org.uk or telephone the
Medical Centre.